‘Online Monitoring’: The Consumer Goods Giant Looks to Exploit Vaseline’s TikTok Moment.
First identified more than 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline might not appear as an clear candidate for online content feeds.
Nonetheless, its ascent as a viral TikTok topic has positioned it at the vanguard of an promotional upheaval, seeing big businesses allocating substantial funds to content creators and putting fewer resources into marketing items in legacy broadcasters.
A Journey from Drilling to Digital
First created commercially in the 1870s by chemist Robert Cheeseborough, who noticed oil rig workers applying to their skin with a residue from oil extraction. Now, a flood of content from users have documented the product’s widespread use in “practical tricks”.
It has been touted as a fix for dirty sneakers or extending perfume longevity, along with a cure for squeaky doors. Its use has even extended to prevent the annoyance of crisp flavouring sticking to fingers.
Harnessing the Hype
Noticing its viral resurgence, marketers at Unilever enhanced the tricks by tasking their in-house experts with verification and providing creators with the outcome data.
Assertions that it diminished the sensation of spicy food on lips were given the thumbs up. Similarly supported were ideas it could prolong perfume and rejuvenate purses. Proposals that it might brighten smiles or make eyelashes longer were disproven.
The ‘Digital Ear’ Approach
Print ads and broadcast spots would once have been the cornerstone of its marketing push. However, this online trend has helped convince executives to ramp up funding for content creators.
This tracking of digital spaces to guide corporate planning has been labeled “social listening”. Unilever's CEO, newly named, has indicated the goal is to spend half of its colossal advertising budget on social media content.
Shifting to Modern Engagement
Selina Sykes, who is leading the online push, said the company was merely adjusting to novel methods of connecting with customers. She said engaging on social media “without killing the party” was paramount.
“How do brands authentically become part of the conversation? This remains our core objective as brands, back to when people were hanging out their laundry and talking about what they used.
“There’s this moving away from a one-to-many model, where we would just broadcast out … Today, it's numerous dialogues, various groups. The evolution of platform algorithms means that these communities feel niche, however, they are large.
“If you can make sure your brand is shared by consumers, mentioned by individuals, this builds credibility and connection. Content makers are key. This word-of-mouth strategy is being amplified.”
A Revolutionary Change in Media
The strategy reflects profound shifts occurring in how media is consumed, with younger consumers spending more time on apps like TikTok and Instagram than traditional TV, print, or radio.
The shift is reflected in declines in traditional media advertising. Within the United Kingdom, ad revenues for primary networks have fallen by more than £600m in actual value since the end of the last decade.
The Rise of the Creator Economy
It also reflects a merging of functions as corporations essentially turn into content studios, partnering with hundreds of content creators to promote their goods.
A commercial director at a major talent agency said: “Obviously there’s a flow of audiences from conventional channels and they are dedicating far more hours to Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“Many companies report to us consumers have more faith in suggestions from the personalities they subscribe to compared to commercial messages. It's an ongoing shift.”
He said brands could also save money by targeting content creators over big traditional media campaigns, which also enables easier content adjustment to gauge performance.
Such methods are increasing. Promotional expenditure on influencer marketing is increasing four times faster than the broader media sector. In the US, it has over doubled since 2021 and is expected to hit tens of billions in 2025.
The Enduring Power of Broadcast
Even with this transformation, industry figures said they believed TV advertising still had a prominent role to play, as TV channels continued to possess the influence to drive countrywide discourse.
She added: “A top-tier ROI marketing event is still major broadcast spectacles. The issue isn't broadcasters claiming: ‘Our relevance has faded.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”